Jun 26 2011 in 360 Podcast, Business English, Skills 360, Telephone by Peter (Admin)
Free Resources: PDF Transcript | Quiz & Vocab Transcript Hello and welcome back to the Skills 360 podcast. I’m Tim Simmons, and today we’re going to have a closer look at telephone skills. In particular, we’re going to talk about controlling the call and the flow of information. Communicating effectively on the phone is an [...]
Tags: 360 Podcast, Clarifying, Leaving a Message, Telephone
Jun 19 2011 in 360 Podcast, Business English, Communication, Skills 360, Telephone by Peter (Admin)
Free Resources: PDF Transcript | Quiz & Vocab Transcript Hello and welcome back to the Skills 360 podcast. I’m Tim Simmons and I’m glad you could join me. Today we’re going to take a look at an activity you do every day: talking on the telephone. Telephones don’t stay at the office anymore. We carry [...]
Tags: 360 Podcast, Attitude, Customer Service, Preparation, Telephone
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